Global Reach, Local Expertise: The GWA Advantage

Felipe Parra

Marketing Manager

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Digital technologies have undergone a radical transformation. The contemporary workplace is no longer a physical location where we clock in from 9 to 5. Instead, we now anticipate the ability to work remotely from any location, at any time, and on the device of our choice.

Technology continues to reshape and revolutionize how we live and work: Automation, IoT, intelligent systems, and seamless, cross-platform cloud solutions enhance the user experience. Technology companies must exert more effort than ever to offer support and solutions.

Always Innovating

International organizations face an additional challenge: they must find cost-effective ways to procure services at scale while delivering services tailored to the local context. To operate most effectively, IT systems must be crafted with a thorough understanding of local preferences, regulations, and cultures.

To prosper in today’s fiercely competitive and virtual business landscape, organizations must be nimble, operationally efficient, inventive, and laser-focused on meeting customers’ needs – all while supporting their staff.

Global service providers must retain the kind of local expertise and capability businesses have long depended on. This is why we established the Global Workspace Alliance (GWA).

High Expectations for the Global Digital Workplace

Connectis leads the way in technology, developing new solutions and partnerships to cater to and advise our global customers in their digital requirements. GWA was established in 2009 by the Getronics Group, the group we belong to, and has been central to our service offerings. We take pride in the fact that Gartner recognized the  GWA as the world’s first Alliance of IT Providers, and it has been a fixture in the Gartner Magic Quadrant since 2010.

The GWA is a single ecosystem providing a network of partnerships that spans the globe, enabling us to deliver hyper-local IT solutions at scale with a seamless experience for our customers, including consolidated billing. Together, we are continuously innovating to find new ways to deliver better, quicker, and more efficient services for our customers.

The GWA ensures that we can operate on a global scale while acting with a local touch – providing a tailored digital solution crafted around each business.

Partnership is in our DNA

Connectis as part of the Getronics Group is the founding and leading member of the Global Workspace Alliance (GWA™). This trademarked and unique service model harnesses the power of local partners to ensure that global customers receive consistent IT services and on-site support down to the last mile.

Today, the GWA represents a combined workforce of 38,000 field engineers, covering over 185 countries and jointly managing more than 10 million workspace assets. Customers experience fully integrated services with a single point of contact and a unified bill. Users are empowered to achieve their highest levels of performance by making technology work for them – anytime, anywhere.

A Partner that Thinks Global, Acts Local

Traditionally, IT businesses offer a one-size-fits-all solution – but in a rapidly changing world, companies need solutions tailored to their specific requirements. The GWA allows Connectis to collaborate with a global network of partners to create truly global solutions with a local focus.

Global Workspace Alliance, Your Global Partner

The GWA provides companies with the assurance that end-users have everything they need to excel. It offers a global framework that allows us to customize service offerings to local requirements. With unparalleled technological expertise, deep knowledge of local practices, and culture, the GWA establishes a flexible, adaptable, and focused delivery model.

GWA members adhere to common processes, standards, and methodologies to ensure seamless delivery across regions. By engaging with the Alliance, international organizations tap into an extended service network through a single point of contact.

We understand that businesses seek a unified solution, so GWA members adopt a structured and connected Global Service Delivery Model. This lays the groundwork for seamless planning, management, and delivery of services across geographical boundaries.

Uniquely, the GWA has cultivated a joint portfolio where we share both intellectual property and investments. These relationships mean clients can benefit from streamlined global contract management, efficient and uniform service provisioning, and a constant stream of innovative service offerings. The formal partnership allows us to adapt our offerings to align with your service requirements and support your business’s growth.

Customers can rest assured that GWA processes adhere to the established IT Infrastructure Library (ITIL) service management framework. GWA members are ISO-certified, with a strong emphasis on ongoing service improvement and customer satisfaction.

The GWA Alliance operates under a Participation Charter, which sets out the principles and joint commitments for all partners. We have established clear terms and conditions for all customer engagements, specifying service levels for all clients, regardless of location or local delivery partner.

Your Global Partner

Connectis is an ideal global partner for ambitious businesses on a high-growth trajectory. We concentrate on providing the foundations and frameworks that empower your growth. Our expertise and support offer assurance to leaders that all facets of your IT solution are well taken care of.

We can offer a seamless solution, encompassing support for physical devices, cloud software and infrastructure, on-site and online technical support, and expert consultancy.

We recognize that secure and stable systems are vital for any business, so we provide clients with remote global 24/7 service desk support, security and network operations, and monitoring centers. Unlike other providers, we view on-site field services as an integral part of the end-to-end service experience and continue to invest in expanding our service automation capabilities.

Digital technology is evolving rapidly, so we are making substantial investments in new systems and solutions for our clients. This includes new cloud software and services to enhance efficiency and accelerate performance.

Connectis, along with our GWA global partner ecosystem, boasts decades of experience in delivering global services to multinational enterprises. Our size, reach, and established partnerships enable us to offer digital workspace solutions that enhance productivity and profitability. The companies we collaborate with benefit from our global presence, local expertise, and extensive network to fuel their growth.

Learn more about how Connectis and our GWA partners seamlessly deliver a best-in-class experience for all your users, regardless of their location.

Felipe Parra

Marketing Manager

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